Refund &Returns
We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@ivadress.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@ivadress.com
Return&Exchange
Return Process
- Please Contact Us on our site, indicating the item(s) you would like to return and the reason, attach photo(s) for quality problems.(• Order number,• SKU or Product name• Reason for return)
2. After receiving return address and instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. After returning, provide the return receipt from the shipping company indicating the weight and the tracking number of your returns, we could expedite your refund/exchange. Once your refund has been issued, you will receive a confirmation email.
5. Our customer service team will respond to your request within 24 hours.
6. Confirm the "Return Method" and "Refund Details"
7. Pack your return item(s) securely
8. Confirm your Refund
Return Conditions
Return Cost
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Contact information:
Email:support@ivadress.com
Company: Shanghai Pengjing Trading Co., Ltd
Telephone：18721099598
Company address:Room 2523, 2nd Floor, No. 11, Lane 16299, Puwei Road, Shanyang Town, Jinshan District, Shanghai